FAQ’s

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As all our events are unique it’s understandable that people aren’t quite sure how things will work – which is why we post in depth event details on Facebook. Following our individual Facebook event pages  is the best way to get all the latest info.

Below are answers to the questions we get asked every time we put on a show. Yes we have seats. No we don’t stop for rain.

How do I buy tickets? 

You can buy them direct from our online box office  or from wegottickets.

Sometimes we sell tickets on the door but as our events often sell out in advance this isn’t always an option. Book online and book early is our advice.

I can’t find my ticket!  I haven’t been sent any tickets! Where is my ticket?

Alright calm down. We don’t send out any tickets – the email confirmation from your booking is your ticket. Bring your phone with the email on or print them out, when you arrive we’ll scan it and Bingo! you’re in. If you haven’t had an email double check the email address linked to the bank account you bought the tickets with. If that doesn’t work, panic. Or email or  message us via Facebook..

What are the age restrictions?

Sneaky Experience has a legal obligation not to admit anyone to films who appears to be under the age required. Please check the classification before booking films to save disappointment.

Shows for adults only are for over 18’s. We match our entertainment with the film so if a film is PG our surrounding performance will be too.

Family shows have a ‘suitable for’ age rating which is for guidance only. We often schedule several shows on a day for small groups, we find parents and children enjoy themselves more with children of a similar age range. As a rule if we say it’s for under 6’s  a 7 or 8 year old would still enjoy the show but it might be quite noisy.

Do I need a ticket for my child?

Babes in arms are free of charge but if you are coming to one of our cinema screenings and your baby requires a seat, they will need a ticket.

Can I buy carer tickets?

We sell tickets for carers of those with a disability, learning difficulties or special needs at half price. Please contact us when booking so we can set up the relevant ticket.

 I booked but now I can’t go – can I get a refund?

Sorry but we cannot offer refunds for tickets unless we have had to cancel an event.

Can  I change the name on my ticket?

Absolutely.  If you wish to reallocate your tickets to someone else you can do this.  All tickets are scanned on arrival, so the name on the ticket does not need to be transferred.

Are Sneaky events wheelchair friendly?

Unfortunately not all the locations we use are accessible to everyone. We’re working on this and stewards are always available to assist disabled audience members as required.   Please consult individual event listings for details.

Do you offer subtitled or audio looped screenings  for those with hearing loss?

Unfortunately at this time we do not have funds in place to offer subtitles or audio loops on our films.

Do I need to bring seating?

No we have chairs at our outdoor cinema. And toilets.

Are there toilets available?

Wow it’s like we can read your mind! Yes, there are toilets on site at each venue, including facilities for disabled audience members.

Can I bring my dog?

We love dogs but our events are busy, noisy and full of weird goings on, whilst that might be fun for some, these events are not suitable for dogs.

What happens when it rains at an outdoor cinema?

As with most outdoor events in the UK – rain won’t stop us having fun! Check the forecast and wrap up warm if it’s looking like a wet one. Our biggest nights are Hallowe’en with thousands of people enjoying films outside in Yorkshire at the end of October. Bring a raincoat and go easy on the face paints. We will only cancel events in the case of extreme weather, such as dangerous high winds. We don’t give refunds if it rains.

What should I wear?

Think weather appropriate but fabulous. Please bear in mind it can get cold at night time, so wear something warm and/or bring a blanket.  Some outdoor experiences will require you to wear sturdy shoes, especially in wet weather.

Can I bring my own food and drink?

Again this changes from event to event. Usually we have local, independent food and drink stalls offering plenty of choice including vegetarian and vegan food options so we ask you to support them and not bring in your own food. Follow us on Facebook, Twitter and Instagram for details of the fabulous food trucks we have lined up for your event.

Is there parking?

Parking is usually available at our outdoor venues, whether it’s a designated car park or off road parking.  There will be details on the Facebook event page.

Is smoking permitted?

Smoking is permitted at our outdoor events but please consider those around you, we also ask our audience not to smoke in the screening area.

Can I hire Sneaky Experience?

Interested in having Sneaky create an event for your workplace or a venue you own? Read about what we can offer here.

And lastly….

The team at Sneaky Experience work hard behind the scenes to make sure everyone has the most fun possible but occasionally things don’t run to plan.  As all our events are pop-up there are sometimes hiccups, please bear with us and any pop-up hiccups that may occur. If you have a question that is not answered here drop us a line at enquiries@sneakyexperience.co.uk and we’ll try help you the best we can.

 

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